Staging: Sans Paper: flick the paperwork

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We have a dedicated team of support specialists ready to assist you. Leave us a message using the form below, and we’ll be in touch shortly.

Select the area where you need support

Account Management

Q: How do I create an account for Sans Paper Form?

A: You can create an account by visiting our website and clicking on the “Sign Up for Sans Paper Form” button. Fill in the required details, and you’ll be ready to start using Sans Paper Form.

Pricing and Billing

Q: What pricing plans do you offer for Sans Paper Form?

A: We offer several pricing plans to suit businesses of different sizes. For detailed information on our pricing for Sans Paper Form, please visit the “Pricing” section on our website.

See the pricing here

Product Use and Features

Q: How do I create a new form in Sans Paper Form?

A: Creating a new form is easy with our intuitive form builder in Sans Paper Form. Navigate to “Create Form” on your dashboard, choose from our pre-made templates or create your own from scratch, then customize it according to your needs.

Q: Can I use Sans Paper Form offline?

A: Yes, Sans Paper Form supports offline use. Your forms and data are always accessible, even without an internet connection. Any changes or new data entries made offline will be synced automatically when you’re back online.

Technical Support

Q: I’m having trouble logging in to Sans Paper Form. What can I do?

A: If you’re having trouble logging in to Sans Paper Form, ensure that you’re entering the correct username and password. If you’ve forgotten your password, use the “Forgot Password” option. If you’re still unable to log in, contact our customer support team for assistance.

Q: How do I report a technical issue with Sans Paper Form?

A: If you’re experiencing technical issues with Sans Paper Form, you can report them through the “Support” section on your dashboard. Provide a detailed description of the issue, and our technical team will investigate and provide a resolution as soon as possible.

Products

Sans Paper contains 4 products/apps that are running currently which are:
1. Sans Paper Form
2. Sans Paper ID
3. Sans Paper Hub
4. Sans Paper Connect (in progress)

Apple Store/ Play Store

Q: Where can I get all these products?
A: You can get these products at Google Play Store or Apple Store by searching Sans Paper in the search bar and download the apps. 

Forms

Q: How can I view my  Forms?
A: you can view all of your forms in Sans Paper Form under MY Form menu.

Cards

Q: Can I pay the bills by card?
A: Yes, you can the bills by card.

Debits

Q: Can I pay bills by Debits?
A: Yes, you can pay bills by debits.

Online Payments

Q: Can I pay bills by online payments?
A: Yes, you can pay bills by FPX online payments or any other options in the online payments.

Submit Form

Q: How do I submit a Form?
A: To submit a form, you can use Sans Paper Form to edit/add a form template and submit the form using the form template. Here’s how you can do it:
1. Identify the name of the form you want to submit. This is important as the function requires the form name as a parameter.
2. Once you have the form name, you can submit the form by clicking on the Submit button with the form name as its parameter.

I'm a New or Prospective Customer

If you are new to our products, you can try Sign Up to any Sans Paper Product first and try our new features which is Image Tagging in the Sans Paper Form. Besides, you can try using our new product which is Sans Paper ID where you can create/showcase your profile using our app. 

My Account

Q: Where can I view my account details?
A: You can view your account details by clicking the user settings and go to My Profile in the Sans Paper Form. You can also view all the details in Sans Paper ID profile page.

Organization

Q: How to create new organization?
A: To create an organization, you need to Sign Up with a new account first and it will automatically create a new organization for you.

Super Administrator Role

Q: What administrator role do?
A: Administrator role can do:

  • Can add or edit news
  • Administrator privileges
  • Can view news
  • Can add or update form
  • Can view from
  • Can add or edit organization
  • Can view organization
  • Can delete organization
  • Can add or edit work type
  • Can delete work type
  • Can view work type
  • Can add team
  • Can add or edit team
  • Can delete team
  • Can view team
  • Can submit answer
  • Can re-submit answer
  • Can approve answer
  • Can view answer
  • Can view project
  • Can view group
Administrator Role

Q: What Administrator can do?
A: Similar abilities to the Super Administrator, excluding the ability to delete organizations.

Manager Role

Q: What Manager role can do?
A: Manager can:

  • Manager privileges
  • Can add or edit news
  • Can add or update form
  • Can view form
  • Can delete form
  • Can view form
  • Can view work type
  • Can view team
  • Can submit answer
  • Can re-submit answer
  • Can approve answer
  • Can decline answer
  • Can view answer
  • Can view project
  • Can view group
  • Can add team
  • Can add or edit team
  • Can view organization
  • Can add or edit work type
  • Can delete work type
  • Can update team 
  • Can delete team
Guest Role

Q: What Guest role can do?
A: Guest role can:

  • Regular user privileges
  • Can submit answer
  • Can re-submit answer
  • Can view form
  • Can view team
  • Can view project
  • Can view group
  • Can add or update form
  • Can delete form
  • Can view answer